Customer Service Representative

Position Type: Full-Time, In-Office | Schedule: Monday to Friday, 8-Hour Day Shifts
Pay: $18.50 per hour
Status: Temporary to Permanent Opportunity

Join a Friendly, Fast-Paced Team!

We’re currently recruiting an enthusiastic and organized Customer Service Representative to join our client’s office in Windsor, ON. This is a fantastic opportunity to transition from a temporary to a permanent position within a stable and supportive environment.

About the Role

You’ll be the first point of contact for customers, providing professional and friendly service both over the phone and in person. This role blends front-desk responsibilities with administrative support, requiring strong communication skills, attention to detail, and the ability to multitask.

Key Responsibilities

• Greet walk-in customers and answer incoming calls in a friendly, professional manner

• Assist with scheduling service estimates and following up with clients

• Ensure every customer interaction is positive and supportive

• Perform general administrative tasks, including data entry, invoicing, and filing

• Support basic accounting functions such as accounts payable and bank deposits

• Gather estimate details, answer service-related questions, and provide pricing information

• Communicate with insurance companies, accurately record all interactions, and update customer files

• Maintain well-organized records and assist in managing estimate and insurance documentation

What We’re Looking For

• Minimum of 1 year of experience in customer service or office administration

• Excellent verbal and written communication skills

• Ability to think on your feet and resolve issues effectively

• Strong organizational skills with a keen attention to detail

• Comfortable working independently and as part of a team

• Interest or background in automotive services is an asset (not required)

Why This Role?

• Opportunity to transition into a permanent position

• Gain hands-on experience in both customer service and office operations

• Be part of a welcoming and collaborative team

• Monday–Friday schedule with daytime hours

• Competitive hourly pay at $18.50