Customer Service Representative

We are currently recruiting a Customer Service Representative for our client in Windsor, ON. This is a direct hire position that operates on a straight day shift.

Responsibilities include, but are not limited to:

• Manage customer order demand for products
• Solicits customer orders when the customer’s orders drop below a reasonable firm window.
• Solicits customer forecast information for accurate planning
• Provides a timely and accurate response to customer orders and inquiries, developing strong one-on-one business relationships with customers.
• Reviews, documents and maintains documentation of customer-specific requirements
• Executes order review on all incoming orders and releases including but not limited to pricing, delivery and payment terms.
• Proactively communicates and resolves, and / or coordinate resolution of any delivery schedule changes.
• Proactively handles soft collections (Accounts Receivable / overdue Invoices/ open credits and debits) issues which could cause a shipment delay.
• Coordinates processing of customer credits resulting from discrepant parts, invoicing / pricing errors, other required adjustments, and initiates replacement orders when appropriate.
• Promotes continuous improvement by taking the initiative to identify issues and provide solutions with the goal of reducing cost and improving performance.

The successful candidate will have the following experience:

• Strong customer service experience
• Computer experience with SAP or JD Edwards.
• Strong verbal and written communication skills
• Attention to detail
• Sence of timing and urgency
• EDI experience an asset.
• Working with automotive portals is considered an asset.

Pay: $21 – $25 per hour

Type: Direct Hire

Shift: Days Monday – Friday 8:30am – 5:00pm

Benefits: Dental, Extended Health, Vision

RRSPs: Double match pension

PROSTAFF Employment Solutions is an Equal Opportunity Employer that recruits qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, veteran status or other protected category.