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  • Temporary
  • Windsor, ON
  • Applications have closed

We are currently recruiting for a Customer Service Representative for our client in Windsor, ON. This is a full-time position that operates on a straight day shift.

Responsibilities include, but are not limited to:

  • The successful applicant will be responsible for the efficient and accurate processing for all customer accounts and provisions of professional customer service.
  • Updating and closing customer accounts; verifying outstanding customer balances and billing errors; verification and promotion of customer accounts through the bill cycle stream
  • Verification and promotion of customer accounts through the credit and collection stream
  • Providing customers with information regarding payment options for collection of outstanding accounts
  • Researching customer account records
  • Interpreting meter reading reports and investigating unbilled consumption.

The successful candidate will have the following experience:

  • Minimum of an Ontario Secondary School Diploma
  • Inbound call centre experience strongly preferred
  • Knowledge of and the ability to provide answers to inquiries and concerns involving hydro and water usage and the effect on customer consumption considered an asset.
  • Experience providing quality customer service in a variety of challenging circumstances
  • Ability to prioritize and manage a constantly fluctuating workload
  • Experience working with a variety of automated systems (including Microsoft Word and Excel), Outlook and office equipment.
  • Knowledge of Northstar is a definite asset.
  • Ability to work as a team member providing assistance to co-workers and customers.
  • Ability to effectively communicate orally and in writing.
  • Ability to handle incoming calls pertaining to collections, maintenance of accounts (set up and closing), verifying outstanding customer balances, billing errors, and scheduling appointments for field work considered an assert.
  • Ability to maintain records and update information accurately in an efficient manner.

Salary: $18.50 per hour

 

Schedule:

  • Day shift
  • Monday to Friday

 

Ability to Commute:

  • Windsor, ON (required)

 

Work Location: In person