We are currently recruiting for a Customer Service Representative for our client in Windsor. This is a FULL-TIME position that operates on a steady DAY shift.
Responsibilities include, but are not limited to:
- Serve as the primary point of contact for OEM automotive clients regarding technical inquiries on electrical components.
- Provide detailed support related to product specifications, functionality, and troubleshooting.
- Collaborate with the manufacturing plant to ensure clear communication regarding product shipments, specifications, and any potential technical issues.
- Manage incoming inquiries related to product quality, compatibility, and installation, offering prompt resolutions.
- Work closely with the logistics team to monitor the distribution process, ensuring timely and accurate delivery of components to OEM plants.
- Escalate complex technical issues to internal engineering teams, ensuring swift and accurate resolutions.
- Communicate product changes, updates, or delays to OEM clients in a timely and professional manner.
- Maintain detailed records of all customer interactions, including technical issues, resolutions, and follow-up actions.
- Provide support to internal teams by relaying customer feedback and identifying recurring issues that may require further investigation or improvements.
- Ensure compliance with automotive industry standards and company protocols for product distribution and customer service.
- Occasionally interface with the manufacturing plant outside of regular hours due to time zone differences.
The successful candidate will have the following qualifications:
- Familiarity with OEM automotive production processes and supply chains.
- Excellent communication skills, with the ability to explain technical information clearly to both technical and non-technical stakeholders.
- Ability to work effectively with cross-functional teams, including engineering, logistics, and manufacturing.
- Bachelor’s degree in a related field (engineering, automotive technology, or similar) or equivalent work experience considered an asset.
- Occasional after-hours communication with the plant may be required.
Pay: $22.00/hr
Shift: Monday to Friday 8am – 5pm. Occasional after hours communication with the plant may be required.
PROSTAFF Employment Solutions is an Equal Opportunity Employer that recruits qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, veteran status or other protected category.
